If you find that the flap of your Mesh Patio pet door is too low to the ground for your pet, there are a few solutions to this issue. Here are some steps you can take to address this problem:
1. Use a step-over extension:
An extension can be fitted at the base of the pet door to increase the flap height. This provides easier access for your pet and eliminates the need for them to crouch or duck to get through.
Extensions are sold through the Spare Parts menu on our website for Mesh Patio Pet Door.
2. Consider the entry height:
If you have a step down on one side of your door, you may need to size up the pet door so that it suits entry from both entry heights. This will ensure that your pet can comfortably enter and exit the patio without any difficulty.
3. Contact customer support:
If you have tried the above solutions and are still experiencing issues with the flap height, please don't hesitate to contact our customer support team. Our knowledgeable representatives will be able to provide further assistance and guidance to ensure that your pet can enjoy the Mesh Patio pet door without any obstacles.
NOTE: If you have a step down on one side of your door you may need size up, so the pet door suits entry from both entry heights.
We hope that these solutions help to address the issue of the flap being too low to the ground for your pet. If you have any further questions or concerns, please feel free to reach out to our customer support team for assistance via Live Chat.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article