Why Do I Need My Purchase Receipt for a Warranty Claim?

When making a warranty claim, providing your purchase receipt is a standard requirement. This helps us confirm your claim quickly and ensures you receive full support under the product’s warranty.

When you purchased your product, a warranty certificate was included in the instruction manual. We recommend keeping a copy of your receipt (showing the purchase date) together with the warranty certificate for your records.

If a fault occurs, please contact our after-sales support team and include:

• Your purchase receipt

• The product details listed in the warranty certificate

This allows us to assist you as efficiently as possible.

Why a Receipt is Required

• Proof of purchase date – Warranties are only valid for a set period (e.g., 12 months). A receipt confirms when the item was bought and ensures the claim falls within the warranty period.

• Verification of seller and authenticity – Confirms the product was purchased from an authorised retailer and is genuine, preventing claims on second-hand or third-party items.

• Prevention of misuse – Without proof of purchase, there’s no way to confirm the product wasn’t damaged through misuse, improper installation, or factors not covered under warranty.