How to make a Warranty Claim

TO MAKE A CLAIM

If a defect in the product appears within the warranty period, you may be entitled to make a warranty claim. Please contact our after-sales support team using the relevant link below:

• AUS – [Warranty Claim Form]

• USA – [Warranty Claim Form]

Important Information:

• Our warranty covers manufacturing defects only. Damage caused by pets, incorrect installation, or general wear and tear is not covered under warranty.
• Proof of purchase is required to process any warranty claim. This allows us to confirm the product's warranty eligibility and provide timely support. Without this, we’re unable to validate or proceed with your claim.
  
  

What you'll need to provide when submitting your claim:

• Your name, email, phone number, and address
• The product name and SKU number – found on the product packaging or listed on our website
• Proof of purchase – receipt or order confirmation, including the place of purchase
• A brief description of the issue and your desired outcome
• Any relevant photos or videos to help illustrate the issue
  
  

Once we’ve reviewed your claim, a member of our team will be in touch with the next steps.