Orders - How Do I Cancel My Order?

We understand that sometimes plans change. If you need to cancel your order, please contact our customer support team as soon as possible via LiveChat or support@hakunapets.com. We’ll do our best to catch your order before it’s fully processed and dispatched.

Important Information

• Timing is key – once your order has been dispatched and is on its way, we are unable to cancel it.

• If your order has already shipped, don’t worry! You can still process a return for you once it arrives. We offer a 30-day refund policy from the date of purchase. 

Help Us Process Your Request Faster

To help us locate your order quickly, please include the following in your message:

• Your Order ID, or

• The email address used to place the order (especially if it's different from the one you're using to contact us).

Need to return an order instead? See our Orders - How do I return my order? for more information.