Warranty - Warranty Policy

Hakuna Pets provide a standard 1-year warranty for most products, with an extended warranty for selected products.

✅ Products with a 3-year warranty:

• Deluxe Aluminium Pet Door

• Ultra Clear Pet Door

• Super Tough Pet Door

• Cat Flap

✅ Products with a 2-year warranty:

• Paw Proof Retractable Dog Gate

WARRANTY 

The product is guaranteed to be free from defects in workmanship and parts for the duration of the warranty period specified at the time of purchase. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

PROOF OF PURCHASE 

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made. EXTENT OF WARRANTY: This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not cover consumable items.

NORMAL WEAR AND TEAR 

This warranty does not cover normal wear and tear to the products or parts. 

EXCLUSIONS 

This warranty does not cover: 

• Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor.

• Any product that has not been installed, operated or maintained in accordance with the manufacturer’s operating instructions provided with the product.

• Any product that has been used for purposes other than domestic use. 

TO MAKE A CLAIM 

If a defect in the product appears within the warranty period, you may be entitled to make a warranty claim. Please contact after-sales support via the link below:

AUS - Warranty Claim Form

USA - Warranty Claim Form

Note: Please ensure that you have a copy of proof of purchase so that we are able to respond as quickly and efficiently as possible.