Mesh Patio - Can I Adjust The Step-Over Height?

Yes, we offer solutions if the flap of your Mesh Patio pet door is too close to the ground for your pet; see the options below.

We currently offer two versions of the Mesh Patio Pet Door:

• Version 1 (V1) — Available from 2021 to June 2025

• Version 2 (V2) — Released from June 2025 onwards

Each version includes key updates to installation and design features, so it's important to identify which one you have before purchasing accessories or replacement parts.

Mesh Patio - How to differentiate between the V1 and V2 Mesh Patio Pet Door

Mesh Patio Pet Door (V2 June 2025 >)

Our Version 2 Mesh Patio Pet Door, launched in June 2025, offers the option to use one Riser or stack two for a higher step-over height. Each V2 Riser increases height by 75mm / 3".

Small V2 Infographic Below

Medium V2 Infographic Below

Large V2 Infographic Below

Mesh Patio Pet Door (V1 2021 > June 2025)

1. Use a step-over Riser: 

A extension can be installed at the bottom of the pet door as a riser to raise the flap height. This makes it easier for your pet to pass through without needing to crouch or duck. For the V1 Mesh Patio Pet Door, Extension Risers are identical to the Top Metal Extensions - they are simply attached to the door's base. 

These are available for purchase through our website's Spare Parts menu for the 2021 Mesh Patio Pet Door.

All V1 Mesh Patio Pet Door Risers are 130mm / 5.12" Tall.

2. Consider the entry height:

If you have a step down on one side of your door, you may need to size up the pet door so that it suits entry from both entry heights. This will ensure that your pet can comfortably enter and exit the patio without any difficulty.

3. Contact customer support: 

If you have tried the above solutions and are still experiencing issues with the flap height, please don't hesitate to contact our customer support team. Our knowledgeable representatives will be able to provide further assistance and guidance to ensure that your pet can enjoy the Mesh Patio pet door without any obstacles.

NOTE: If you have a step down on one side of your door you may need size up, so the pet door suits entry from both entry heights.

We hope that these solutions help to address the issue of the flap being too low to the ground for your pet. 

If you have any further questions or concerns, please feel free to reach out to our customer support team for assistance via Live Chat.