We want you to be happy with your purchase! Below is a quick overview of our return policy. Full return and warranty details are available on our website:
If you purchased from our websites (hakunapets.com / hakunapets.com.au)
Change of mind?
You can return your item within 30 days of purchase.
To start a return, contact us via support@hakunapets.com or Live Chat with the following details:
Your order number
Product name or SKU (found on the product page or packaging)
Reason for return
Any supporting photos or videos
Conditions:
Being like new, undamaged, and free from signs of use, attempted installation is okay as long as there are no marks and all parts are included.
Refunds exclude shipping costs (if applicable)
Refurbished items (clearly marked in the product name) are not eligible for return
If you purchased from a third-party retailer
(Examples: Amazon, Bunnings, Walmart)
You’ll need to process your return directly with the original place of purchase, as they manage their own return policies.
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